This page (together with the documents referred to on it) informs you about the Terms and Conditions (the “Terms and Conditions”) on which we supply any of the products listed on our website ( owned by and/or operated by or on behalf of TRANSCOSMOS (UK) LIMITED, (18 King William Street, London, EC4N 7BP) to you. We invite you to read the Terms and Conditions carefully before ordering and purchasing any products from our site. By ordering any of our products, you agree to accept these Terms and Conditions. All sales are subject to the Terms and Conditions set out herein and any additional or different terms proposed by you are hereby objected to and shall be of no effect unless accepted in writing by us.

Purchase Terms

Please read these purchase terms carefully before ordering products online from the Website. Please note that when you order anything from the Website or at any web page directly connected to the Website or when you accept an offer from TRANSCOSMOS (UK) LIMITED you agree to these purchase terms set out in this document and any additional or different terms proposed by you shall have no effect, unless accepted in writing by us.

• Products

All products or services listed on the Website are subject to change, as is product information, pricing, and availability. We reserve the right, at any time, to modify, suspend, or discontinue any Website feature or the sale of any product with or without notice. You agree that we will not be liable to you or to any third party for any modification, suspension, or discontinuance of any Website feature or product. In the event a product is listed at an incorrect price or with incorrect information, we shall have the right, prior to the acceptance of your order, to decline or cancel any such orders, whether or not the order has been confirmed and/or your credit card account charged. If your credit card has already been charged for the order and we cancel your order, we will issue a credit to your credit card account in the amount of the charge.

• Formation of contract related to products

TRANSCOSMOS (UK) LIMITED is entitled to verify an order in advance at all times and/or to refuse to accept an order without providing reasons and with no liability to you or any third parties. If TRANSCOSMOS (UK) LIMITED does not confirm acceptance of your order within 3 working days, it is deemed to have been refused.

All orders submitted by you are subject to acceptance by TRANSCOSMOS (UK) LIMITED. We may choose not to accept your order at our own discretion. Examples of when we may not accept your order are as follows:

• a. If products are shown on the website but are not available;
• b. If we are unable to obtain authorisation for your payment;
• c. If shipping restrictions may apply to a product;
• d. If products shown on the website contain a manifest error such as being incorrectly priced or otherwise incorrectly described.

After your order has been placed, we will send you an order acknowledgement email with your order number and details of the products you have offered to purchase and details of any delivery services. Acceptance of your order and the formation of a contract of sale of the products between you and TRANSCOSMOS (UK) LIMITED will not take place unless you receive an email from TRANSCOSMOS (UK) LIMITED which confirms the shipping of the products from our warehouse.

• Retention of title

All products will remain the property of TRANSCOSMOS (UK) LIMITED until you have paid all amounts owing to us in full under any agreement, including the payment of costs if any, regardless of whether delivery is complete.

• Quality and maintenance of products

Minor differences in colour and other variations in products are possible as a result of different image acquisition and TRANSCOSMOS (UK) LIMITED is not liable for these variations and deviations. TRANSCOSMOS (UK) LIMITED draws your attention to the maintenance instructions of the products. TRANSCOSMOS (UK) LIMITED is not liable for any damage resulting from incorrect handling or usage of products, including handling or usage contrary to the instruction manual.

• Price

The stated prices include VAT and delivery costs unless otherwise stated. For further details, please see the Ordering/Shipping section.

• Methods of payment

Please check the Website for information on available payment methods. TRANSCOSMOS(UK) LIMITED reserves the right to conduct an individual credit check for each order in accordance with the TRANSCOSMOS (UK) LIMITED privacy statement. Depending on the results of this check, TRANSCOSMOS (UK) LIMITED reserves the right to refuse certain methods of payment.

• Ordering/Shipping Delivery

We currently only despatch GVIDO to the following 5 countries in Europe: UK, Germany, France, Italy, and Spain. We shall notify in due course if we do despatch to any other countries

TRANSCOSMOS (UK) LIMITED will deliver to the address indicated by you. TRANSCOSMOS (UK) LIMITED can only deliver to a home or office address. Deliveries will be done on business days, not being a public holiday in your country or in the region in which the relevant UK warehouse is located. Therefore, please, take into account any public holidays including any national, provincial and/or local holidays in your country of residence. Note that public holidays may vary per country and per year. We suggest checking all relevant public holidays to get a better estimation of delivery periods.

• 1. How much are delivery costs?
The stated prices are inclusive of VAT and delivery costs unless otherwise stated.
• 2. How long does delivery take?
Estimated delivery time is approximately 1-4 business days within the UK and 3-8 business days outside of UK
• 3. How long after I receive my shipment confirmation e-mail will I be able to track my order?
After your purchase, you will receive the confirmation e-mail from us within 24 hours. The tracking number will be stated in the e-mail.
• 4. Can my delivery address be different from my billing address?
• 5. How do I track my order and delivery status?
Please follow the confirmation e-mail from us that will indicate the tracking number and you can check the delivery status.

• Returns and Refunds

If you are not fully satisfied with your products, you have the right to return the products subject to the conditions as indicated below. Simply follow the guidelines explained in the following section:

Subject to the provisions of these purchase terms, you automatically get a 14-day ‘cooling-off period’. The cooling-off period starts as soon as you receive your order, and returns for refunds are valid for any given reason.

If you wish to return the item, for any given reason, you need to inform us of your return within 14 days of receiving the order. Once you’ve informed us, you’ve got another 14 days to actually send the order back.

You should inform us of the return via a letter, phone, or email. Please keep the proof of contact which will be treated as the notification of return.

The returns may be subject to a ‘re-stocking fee’.

After the 14-day ‘cooling-off period’, refunds will not be processed for reasons beyond claims of faulty item/s.

If the return falls outside of this period, and/or the item is worn beyond normal use, or has been damaged by the customers’ or not in its original packaging, TRANSCOSMOS (UK) LIMITED cannot accept the returned items and cannot give a refund.

The return address is


c/o Asendia

Unit 2B Viking Industrial Estate
Hudson Road
MK41 0QB

and this is displayed with instructions on the dispatch note.

Your items must have a receipt or proof of purchase and your 30 calendar days are activated at the start of the date you received your purchase.

• Shipping for returning purchases

You will be responsible for paying for your own shipping costs for returning the item. Please obtain and keep a proof of payment of return postage as you may be asked to provide this.

In the event of a valid return in accordance with these Terms and Conditions, TRANSCOSMOS (UK) LIMITED will reimburse the purchase price and the delivery costs (in the case of completely returned orders) received from you. This is provided, however, that TRANSCOSMOS (UK) LIMITED only becomes obliged to reimburse you after we have taken physical receipt of the returned products and has verified the reason for return. The length of time your return is in transit is beyond our control; although once we do receive your return we will process it as quickly as reasonably possible upon verification of the reason for the return. We'll notify you via email once we have received and processed the returned product(s). We will refund the value of the product(s) in total. Refunds will be given in the same method of payment as the original purchase. If the product is returned and TRANSCOSMOS (UK) LIMITED believes that it has been damaged because of an act or omission for which you are to blame, or which is otherwise at your expense and risk, TRANSCOSMOS (UK) LIMITED will be entitled to deduct the decrease in value of the returned product as a result of this damage from the amount to be repaid to you. You can avoid the obligation to compensate the decrease in value of a product caused by use by not using the product and by refraining (as far as reasonably possible) from any actions that could negatively affect its value.

• Damaged or defective products

For TRANSCOSMOS (UK) LIMITED, quality is paramount. We thoroughly test all our products in real life conditions to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our products to be damaged or defective. TRANSCOSMOS (UK) LIMITED has a legal obligation to make sure that our products conform to the sales contract.

Returned products are inspected by the TRANSCOSMOS (UK) LIMITED Quality Assurance Department and refunded if the damage is the result of a manufacturing defect or deviation from factory specifications. We undertake to refund the cost of any defective products.

If the problem was caused by reasons other than materials quality or assembly process, the original product is returned to you. We do not refund products:

• 1. Obtained from a source other than the website
• 2. Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
• 3. Damaged by misuse or activities other than the intended purpose.

Please note the life expectancy of any GVIDO product depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user. Products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the product are not replaced.

Our customer service team is available to assist you. Please don't hesitate to contact us with your questions and comments by emailing us.


How to use this website

Please read these terms and conditions for website use (“Use of the Website Terms and Conditions”) carefully before using the website and any TRANSCOSMOS (UK) LIMITED content on social media websites, including without limit Facebook and Twitter (together with: the “website”). These Use of the website terms and conditions apply to all visits and uses of the website, as well as to the content (as defined below), information, recommendations, products and services provided to you on or through the website. By accessing and using the website, you grant your consent to these use of the website terms and conditions in their entirety in addition to any other law or regulation that applies to the website and the internet.

• Content on the website

All of the content featured or displayed on the website, including, but not limited to, logos, icons, trademarks, text, graphics, photographs, images, moving images, sound, illustrations and software (“Content”), is owned by TRANSCOSMOS (UK) LIMITED, its affiliated companies, its licensors or its content providers. All elements of the website including, but not limited to, the general design and the content, can be protected by copyright, moral rights, database rights, trade mark and other laws relating to intellectual property rights. Except as explicitly permitted under this or another agreement with GVIDO, no portion or element of the Website or its content may be copied or retransmitted via any means. The website, its content and all related rights shall remain the exclusive property of TRANSCOSMOS (UK) LIMITED, its affiliated companies or its licensors unless otherwise expressly agreed. All such rights are reserved.

• Copyright and trademarks

The copyright in all Content is and remains owned by TRANSCOSMOS (UK) LIMITED, its affiliated companies or its licensors as appropriate. Except as may be otherwise indicated in specific documents within the Website, you are authorised to view, play, print and download Content found on the Website for personal, informational, and non-commercial purposes only. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any Content. You may not reuse any Content without first obtaining the consent of TRANSCOSMOS (UK) LIMITED. For purposes of these terms, the use of any such Content on any other website or networked computer environment is prohibited. You will not remove any copyright, trademark or other proprietary notices from Content found on the Website.

In the event you download software (including but not limited to screensavers, smart phone applications, icons, videos and wallpapers) from the Website, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the “Software”) are licensed to you by TRANSCOSMOS (UK) LIMITED. TRANSCOSMOS (UK) LIMITED does not transfer title to the Software to you. You own the medium on which the software is recorded, but TRANSCOSMOS (UK) LIMITED retains full and complete title to the Software, and all intellectual property rights therein. You may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human readable form.

All trademarks, service marks, logos and trade names which appear on products of TRANSCOSMOS (UK) LIMITED product packaging and/or on the Website, whether registered or not (including but not limited to: the word mark "GVIDO" and "the logo" (the “Trade Marks”) remain the exclusive property of TRANSCOSMOS (UK) LIMITED, its affiliated companies or its licensors (as appropriate) and are protected by applicable trade mark laws and treaties. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trade Marks in any way, including in advertising or publicity pertaining to distribution of materials on the Website, without TRANSCOSMOS (UK) LIMITED prior written consent. The use of any of the Trade Marks on any other website or network computer environment, for example the storage or reproduction of (a part of) the Website in any external internet website or the creation of links, hypertext, links or deep links between the Website and any other internet websites, is prohibited without the express written consent of TRANSCOSMOS (UK) LIMITED.

• Disclaimer of warranties

The Website and the Content are free of charge and provided 'as is' and without any warranties of any kind. The information on the Website is for general information purposes only and does not constitute advice.

TRANSCOSMOS (UK) LIMITED does not represent or warrant that the information and/or facilities contained in the Website are accurate, complete or current, or that the Website or the server that makes the Website available are free of viruses or any other harmful components. Further, TRANSCOSMOS (UK) LIMITED will not provide for specific IT infrastructure or connectivity. Thus, TRANSCOSMOS (UK) LIMITED cannot represent or warrant the Website will be uninterrupted or error free. TRANSCOSMOS (UK) LIMITED does not make any warranties or representations regarding the use of the Content on the Website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by applicable law.

• Limitation of liability

Your use of the Website is at your own risk. Neither TRANSCOSMOS (UK) LIMITED, nor any of its employees, officers, directors nor any of its agents or any other party involved in creating, producing or delivering the Website will be liable for any direct, indirect, special, consequential or other damages that result from the use of, or the inability to use, the Content on the Website, including damages caused by viruses or any incorrectness or incompleteness of the information on the Website, or the performance of the products or otherwise arising out of or in connection with the Terms and Conditions, even if TRANSCOSMOS (UK) LIMITED has been advised of the possibility of any such damages.

• Links to third parties

You are prohibited from using the Website to post or transmit any User Generated Content (as defined below) which infringes or may infringe third party intellectual property rights or which is threatening, false, misleading, inflammatory, defamatory, invasive of privacy, obscene, pornographic, abusive, discriminating, illegal or which could constitute or encourage conduct that would be considered a criminal offence, violate the rights of any party or which may otherwise give rise to civil liability or violate any law. TRANSCOSMOS (UK) LIMITED may deny you access to the Website at any time in its sole discretion, in situations including but not limited to where TRANSCOSMOS (UK) LIMITED believes that your use of the Website is in breach of any of the Terms and Conditions and/or applicable laws.

Please note that these other websites may send their own cookies to users, collect data or solicit personal information, and you are therefore advised to check the terms of use and/or privacy policies on those websites prior to using them.

• Misuse of the website

You are prohibited from using the website to post or transmit any User Generated Content (as defined below) which infringes or may infringe third party intellectual property rights or which is threatening, false, misleading, inflammatory, defamatory, invasive of privacy, obscene, pornographic, abusive, discriminating, illegal or which could constitute or encourage conduct that would be considered a criminal offence, violate the rights of any party or which may otherwise give rise to civil liability or violate any law. TRANSCOSMOS (UK) LIMITED may deny you access to the website at any time in its sole discretion, and which shall include situations where TRANSCOSMOS (UK) LIMITED believes that your use of the website is in breach of any of these Use of Website Terms and Conditions and/or applicable laws.

You are also prohibited from using the Website to advertise or perform any commercial solicitation unless with the prior written consent of TRANSCOSMOS (UK) LIMITED.

• Unsolicited ideas

TRANSCOSMOS (UK) LIMITED maintains the policy of not reviewing or accepting any unsolicited submissions of ideas, inventions, designs and/or other materials related to TRANSCOSMOS (UK) LIMITED business whether consisting of texts, images, sounds, software, information or otherwise (the “Materials”) from persons external to TRANSCOSMOS (UK) LIMITED. You should therefore not post any Materials on the Website or send these to TRANSCOSMOS (UK) LIMITED by email or otherwise.

Customer Service

If you have any questions or comments about the website or the GVIDO Terms and Conditions or in the unlikely event that you wish to make a complaint, please don’t hesitate to contact our Customer Service.


For any corporate inquiries, please e-mail

Amendments to the TRANSCOSMOS (UK) LIMITED Terms and Conditions

We reserve the right to make changes to the Terms and Conditions at any time. The use of this Website as well as any purchase agreement executed between you and us will be subject to the version of the Terms and Conditions in force at the time you place the order through the Website or the day you browse the Website (as applicable). Please check the Terms and Conditions periodically for changes.

Data protection

TRANSCOSMOS (UK) LIMITED fully respects the privacy of individuals who access and use the Website. For details on the manner in which we use cookies, the type of information we collect, how and for what purpose, we use your information and under what circumstances we disclose information please see our privacy statement and cookie policy. By placing a purchase order you agree and understand that we may collect, use, store and process your personal data in accordance with our Privacy Statement.

Sub-contracting and assignment

TRANSCOSMOS (UK) LIMITED reserves the right to subcontract, transfer, assign or novate all or any of our rights and obligations under the Terms and Conditions provided that your rights under the Terms and Conditions are not significantly affected. You may not subcontract, assign or otherwise transfer any of your rights or obligations under the Terms and Conditions without our consent in writing.

Events beyond reasonable control

TRANSCOSMOS (UK) LIMITED will not be held responsible for any delay or failure to perform or comply with our obligations under the terms and conditions when the delay or failure arises from any cause which is beyond the thereasonable control of TRANSCOSMOS (UK) LIMITED.

Applicable law and jurisdiction

The Terms and Conditions shall be governed by the laws of England and Wales. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded from application to the Terms and Conditions. You and TRANSCOSMOS (UK) LIMITED hereby submit to the exclusive jurisdiction of the courts of England and Wales for any disputes arising out of or in relation to the Terms and Conditions.

Notification of Changes

We may update this Notice to provide clarification or notice of changes to our practices. If we make changes, we will revise the date at the bottom of this Notice. If we use personal information in a manner that is materially different than described in this version of this Notice, we will obtain your consent if required by applicable law.

Contacting Us

If you have any questions or comments about this Notice or if you would like us to update information we have about you or help you adjust your preferences, please contact us by email at

Revised on: 4 December 2017